2 Collecting Personal Information
The primary purpose for collecting Personal Information is to be able to operate our business, including to provide our Services to you. If you do not provide all of the requested Personal Information (or authorise us to collect that information), you may not be able to use our Services. We collect Personal Information:
to provide you with a more targeted experience when you use our Services;
to validate, update and/or enhance our products, services and databases;
to undertake research, analytics and/or benchmarking;
to identify and understand user needs;
to connect future publicly available data sets into our services;
for our business development and marketing purposes;
to send you, and display on the Website, details about products and services and special offers that might interest you, from us and from Third Parties;
for any other purpose you have consented to or which is permitted under the Privacy Laws; and
for internal record keeping, audit and compliance purposes and to comply with our legal and regulatory obligations.
We may collect the following Personal Information from or about you, where the information is reasonably necessary for our business purposes, including to provide our Services to you:
name, gender and date of birth
phone number, email address and residential address
any other information required in connection with a specific Product or Service offered by us whether via the Website, Social Media or other avenues
We collect Personal Information directly from you if you:
register with us by creating an account;
use our Services;
subscribe to a mailing list;
lodge an enquiry with us online, by text, email, telephone, social media or other means;
enter a competition;
complete any surveys that we issue; or
contact or interact with us for any reason, including with support queries.
We may also collect your Personal Information from Third Parties – any affiliated Service providers, referrers, advertisers, social media service providers and publicly maintained records;
We also collect, use, store and disclose non-identifiable information relating to your use of the Website and our Services.
3 Disclosing Personal Information
You authorise us to disclose Personal Information to any of our Third Parties for the purposes set out in ‘Collecting Personal Information.’
We may disclose Personal Information to other Third Parties who need to have access to your Personal Information to provide their services to us;
You acknowledge that we do not control and are not responsible for any use of Personal Information by any third party that you disclose, or authorise us to disclose, your Personal Information to.
4 Provision of others’ information
If you provide Personal Information to us about someone else, you must ensure that you notify the individual as soon as practicable to advise their Personal Information was disclosed to us by you for the purpose of providing them with a gift.
5 Direct Marketing
From time to time we may use your Personal Information which we hold to provide you with current information about our services, informative articles, offers you may find of interest, changes to our organisation, competitions, or new products or services being offered by us or third party (Marketing Communications).
By providing us with your Personal Information, you consent to us using your information to contact you on an ongoing basis for these purposes, including by mail, email, SMS, social media, telephone and other electronic means.
If you do not wish to receive Marketing Communications, you may at any time unsubscribe from receiving Marketing Communications. We will take all reasonable steps to meet your request at the earliest possible opportunity.
Our website uses ‘cookies’ to collect information and to improve our Services.
Cookies are small pieces of information commonly used as an anonymous, unique identifier captured when your device is used to access online content.
You have the option to either accept or refuse these cookies. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
We use ’cookies’ to collect statistical information about you when using internet browsing, mobile or tablet applications. They can record information about your visit to the Website, allowing it to remember you the next time you visit and provide a more meaningful experience.
7 Storage & Security
We will use all reasonable endeavours to keep your Personal Information in a secure environment, however this security cannot be guaranteed. Our procedures are designed to prevent your Personal Information being accessed by unauthorised personnel, lost or misused. If you reasonably believe that there has been unauthorised use or disclosure of your Personal Information, please contact us immediately.
Notwithstanding the reasonable steps taken to keep information secure, breaches may occur. In the event of a security incident we will promptly investigate the incident and determine if there has been a data breach involving Personal Information, and if so, to assess if it is a breach that would require notification. If it is, we will notify affected parties in accordance with Privacy Law requirements.
8 Your access to your Information
It is important to our relationship that the Personal Information we hold about you is accurate and up to date.
You may request access to any of the Personal Information we hold about you at any time.
We will respond to your request within a reasonable period of time and, where reasonable and practicable, grant access to the information in the manner requested. An explanation will be provided to you if we deny you access to your Personal Information we hold.
If you consider that any information we hold about you is incorrect, you should contact us to request that it is updated. Please let us know if there are any changes to the Personal Information you have provided to us. While we take reasonable steps to ensure that the Personal Information held by us is up to date, we will generally rely on you to assist by informing us if the information we hold about you is inaccurate or incomplete.
9 Further Information and complaints
You may request further information about the way we manage your Personal Information or lodge a complaint by contacting us.
Should you have a complaint about any product, service or dealing with us or our Third Parties, please submit your complaint in writing to firstname.lastname@example.org, providing as much information as possible for us to fully investigate the situation.
10 Definitions and interpretation
12 How to contact us
Updated 31 July 2019